To handle data entry for all sales invoices.

To provide good customer service and attend walk-in customers at the sales counter.

To attend any other job that assigned by the supervisor from time to time. ...

Adhere to all company standards, procedures and guidelines.

Good understanding with work flow and services provided by the Company.

Deliver excellent customer service to all guest to ensure quality services are provided throughout their stay with us. ...

Customer service

Problem Solving

Resolving Conflict ...

Customer service

Market Knowledge

Problem Solving ...

Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer

Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.

Job Requirements ...

Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer

Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.

Job Requirements ...

Reach out to existing customers to conduct Service Quality Calls.

Act as the company gatekeeper.

Maintain good relationship between internal & external customers and company ...

To arrange for ad-hoc meetings by coordinating between the relevant departments’ HODs to attend to the complainant

To send interim reply letters/email to complainants and log in all complaints received into the e-Customer care system

To compile and generate monthly feedback reports according to e-cc and feedbacks received. ...

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming Calls / Chats

Identify and assess customers’ needs to achieve satisfaction ...

Tax Compliance: Ensure accurate and timely completion of tax filings, including GST, SST, and corporate income tax, while staying up-to-date with changing tax regulations.

Audit Support: Assist in coordinating and providing documentation for internal and external audits.

Expense Analysis: Review and analyze expenses, identifying opportunities for cost-saving measures and efficiency improvements. ...

To be constantly guided by company's service standards.

Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Follow procedures, guidelines and policies

Customer service

Problem Solving

Resolving Conflict ...

Customer service

Market Knowledge

Problem Solving ...

Back end support during webinar or live stream

Q&A (all channels : Whatsapp, FB, IG, Telegram)

Provide fast and timely solutions to all customer related problems ...

Customer service