Provide courteous and professional technical support to customers.

Troubleshoot hardware and software, technical, network issues (i.e.: reset passwords and etc)

Monitor the management systems to identify problems and taking appropriate action to maintain and control the resolution of these problems.

Customer service

Market Knowledge

Product Knowledge ...

Following up with existing credit customers on their payment and liaise with internal finance department.

Update advance payment/credit customers on their balance quantity and follow up the repeat orders.

Co-ordinate with sales team, customers, carriers/ freight forwarders for delivery of shipments. ...

Competitive earnings packages

Career growth opportunity

Fun and positive environment ...

On the job training provided

Competitive earnings packages

Career growth opportunity ...

RESPONSIBILITIES

1. Respond to customer's inquiry.

2. Attend to customers and ensure service delivery standards are met in achieving total customer satisfaction ...

Customer service and support

Provide courteous and professional technical support to customers.

Troubleshoot hardware and software, technical, network issues (i.e.: reset passwords and etc) ...

Handle delivery documentations such as customer PO, DO, packing list & Invoices.

Assist to process billings, active follow-up on payment collection from customer, other outstanding crediting matters and ensure sales closing within time frame.

Produce Multi dimensional and analysis reports. ...

Phone calls, Ad-hoc task when necessary

Job Requirements

Can speak Bahasa Malaysia / English and Mandarin will be added advantage ...

Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.

To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution

Striving to achieve and maintain overall performance adhering to SLA. ...

Attending to local and overseas customer’s inquiries pertaining to rates

Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival

Responsible for bookings preparation and tele- marketing for local customer cargoes. ...

Duty meal per day provided

Attractive Salary (RM2,600 - RM3,500)

Career Progression Opportunity ...

To ensure proper coordination between other departments (finance/sales/HR etc) for smooth running of after sales operations

Target Management

Closely monitor aftersales throughput, revenue and products upselling achievement on a daily basis and to take corrective actions wherever necessary to achieve the targeted after sales financials ...

Languages Required :

English & Bahasa Malaysia

Working Hours : ( Shift/operational ) ...

- Latihan Komprehensif di Sediakan

- Bonus + Insentif Bulanan

- Waktu Kerja yg Flexibel ...

Sales & Service

Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;

Carry clear targets for specific products - CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops; ...

Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.

To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution

Striving to achieve and maintain overall performance adhering to SLA. ...

maintain our current list of clients

conduct presentation for potential and current clients

willing to travel between East & West Malaysia ...

Business Area

Community Banking

Location ...