The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests' satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level.

What will I be doing?

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: ...

Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

Assist to inspect rooms assigned to VIPs before their arrival. Meet and show VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that GM, Sales and other relevant Departments are informed of the VIPs.

On commencement of shift to check on the handover log for messages and follow up actions. Ensure keys in custody are issued only to authorised personnel. Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions. ...

Ensure overbookings are well controlled and being carried out by the Front Office team, to achieve the maximization of room sales and revenue.

Ensure all Front Office team are being updated and aware of all room sales/revenue targets and kept informed of the performance results.

To conduct regular briefing with the Front Office Personnel to update hotel happenings and to attend to guest's requests. ...

What will I be doing?

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards:

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. ...

• Supervises and delegates duties to supervisors and prepare work schedule for them.

• Develops weekly schedules, monitors team attendance and put up the leave calendar

• Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard. ...

Job Description :

To perform check-in and out duties

To handle guest's requests and feedbacks in a professionally in accordance to the Hotel's operating standards ...

Manage and support the Front Office team, ensuring that brand standards are met, and guest expectations are exceeded.

Handle guest requests, enquiries, and complaints promptly.

Handle any management issues or emergencies that arise, record, and resolve as necessary. ...

1. Customer Service:

- Welcome and assist both internal and external customers, addressing their inquiries and concerns.

- Monitor and analyze customer feedback to identify recurring issues and areas for improvement. ...

We are looking for a Duty Manager to join our team!

As a Duty Manager, we rely on you to:

Ensure smooth operation on a daily basis ...

Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

Assist to inspect rooms assigned to VIPs before their arrival. Meet and show VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that GM, Sales and other relevant Departments are informed of the VIPs. ...

This is a full-time on-site role for a Duty Manager at Hotel Royal Signature located in WP. Kuala Lumpur. The Duty Manager will be responsible for overseeing daily hotel operations, managing staff, ensuring guest satisfaction, handling guest complaints, and maintaining a safe and secure environment. The Duty Manager will also be responsible for managing reservations, coordinating with other departments, and ensuring efficient check-in and check-out processes.

Qualifications

Excellent communication and leadership skills ...

Manage front office operations - Implement operating procedures and service standards for front office operations - Monitor front office operations to ensure adherence to organisational standards and procedures - Develop operations plans for front office operations - Review manpower allocation for front office operations - Monitor room inventory levels and reconcile discrepancies - Collaborate with various departments on guests' special requirements and requests - Manage personalised reception services for VIP guests' arrivals and departures - Implement loyalty programmes for guest retention and growth - Identify and resolve deviations and irregularities related to front office services Drive service and operational excellence - Manage team's service performance in response to guests' needs and requests to ensure guest satisfaction - Manage service recovery for escalated guests' concerns and feedback - Build guest relationships to enhance return visits - Interact with guests to gather feedback on service quality - Analyse guest satisfaction levels and feedback for service improvement and relationship management - Review systems and processes for workflow and productivity improvement - Innovate new ideas to enhance guest experience and revenue generation - Direct the implementation of sustainability programmes to drive organisational green initiatives Manage operational risks - Operationalise compliance management on data protection regulations and organisational security procedures for guest registration and credit and cash transactions - Manage emergency situations - Manage loss and risk prevention policies and procedures to minimise loss and risk in business operations Manage human resources, finance and report management - Review operations reports and statistics to monitor and report departmental performance - Support budget forecasting processes for the department - Manage cost control to keep departmental operating expenses within budget - Establish learning and development plans and facilitate learning and development opportunities to enhance staff work performance - Provide coaching and guidance to improve staff work performance - Manage staff performance to achieve department goals

Benefits

Flexible benefits with comprehensive medical coverage for self and family ...

Ensures maximum guest satisfaction through personal recognition and prompt, cordial attention from arrival to departure.

Ensures that IHG One Rewards Members and InterContinental Ambassadors are recognised and well taken care of during arrival, the stay and departure.

Handle any incidents and guest complaint record in Log Book. Follow up and resolve accordingly to ensure positive guest satisfaction/experience. ...

Coordinate with regards to scheduling and overtime

Possess working knowledge and ability to use telephone/online technical support of all Hotel computer systems and interfaces

Report all incidents and accidents using proper documentation ...

Rooms & Guest Services Operations

Location

Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP ...

Job Description :

To perform check-in and out duties

To handle guest's requests and feedbacks in a professionally in accordance to the Hotel's operating standards ...

Ensure that the Front Office Staff are on duty, as well as the rest of the Department is running the smooth operation and ensure the Night Staff services are Done efficiently, and up to the Standard of the Hotel Policy.

Enters all happenings during the night into the log and submits it to Front Office Manager for management review.

Be aware of the early arrivals and departures, especially for Groups, and to supervise the Front Desk and Bell Staff preparation, Luggage Down, Air Port Pick Up, Breakfast Box, and Wake up Calls…. etc. ...

Who are we?

We aren’t your typical hotel – but we aren’t too cool for school, either. We love when Talents express their unique personalities and embrace a culture of open thinking, approachability, and flexibility. After all, the best and most fun ideas to enhance the guests’ stay come from sharing passions.

We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities in connecting with others, then Aloft Singapore Novena is the place for you, where you'll be part of the largest Aloft Hotel in the world with a slew of employee benefits. ...

Rooms & Guest Services Operations

Location

Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP ...

· To respond to guest feedback, compliments or complaints relating to Front Office operations in a courteous and efficient manner, following through to make sure problems are resolved in a way that exceeds guest’s expectations and utilizing the empowerment guidelines.

· To respond to all other guest feedback directed to Front Office; either by referring to the department responsible or resolving directly when appropriate.

· To report any difficulties to Front Office Manager or Hotel Manager ...

Rooms & Guest Services Operations

Location

Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP ...

Rooms & Guest Services Operations

地点

Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia 在地图中查看 ...

Rooms & Guest Services Operations

สถานที่

Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia ดูบนแผนที่ ...

Rooms & Guest Services Operations

地點

Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia 在地圖中查看 ...

Rooms & Guest Services Operations

Location

Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP ...

Rooms & Guest Services Operations

Location

Courtyard Singapore Novena, 99 Irrawaddy Road Novena, Singapore, Singapore, Singapore VIEW ON MAP ...

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Duty Manager is the representative of Senior Management and will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott. Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may require further attention. Recognising the department’s top performers. Establishing guest satisfaction and to be able to strengthen business relationships with guests. Ensure the continuous learning and growth of associates within the front office department and be able to identify future/potential leaders within the department. Perform other reasonable job duties as requested by Management for the efficient running of department and Hotel in general.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows

Assists in handling room lock problems.

Prepares and checks for VIP’s arrival rooms. ...