Duty Manager Jobs in Malaysia

PMS
Customer Service
Staff management ...

Job Description :
To perform check-in and out duties
To handle guest's requests and feedbacks in a professionally in accordance to the Hotel's operating standards ...

Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments.
Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms.
Should assist and help when groups, incentive bookings, VIPs special guests or banquet guests arrive. ...

monitoring guest satisfaction, service standard, security, employee
activity, physical defects with main focus on front office operation.
Co-ordinates ...

Rooms & Guest Services Operations
Location
Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VIEW ON MAP ...

Operations
· To ensure that all arrival rooms are checked and amenities are replenished in the rooms prior to the guest’s arrival
- Checking in and Out of the guests ...

Ensure all front liner team exercise a sales attitude and all members of front liner aware of sales opportunities within the hotel which will assist with the maximization of revenue.
Ensure overbookings are well control and being carried out by the Front Office team, to achieve the maximization of room sales and revenue.
Ensure all Front Office team are being updated and aware of all room sales/revenue targets and kept informed of the performance results. ...

* Coordinate with other departments to ensure smooth service delivery.
* Manage bookings, reservations, and check ins/check outs.
* Manage online platforms including systems management ...

To ensure front office team are aware of current promotions, policies and other important information.
Responsible to checking billing instructions, permanent folios and monitor guest credit.
Support and assist front office team at front desk during peak periods. ...

Responsible for handling requests and complaints from guests
Ensure that all employees are constantly updated on accurate hotel information
To ensure the front of the Hotel is clean and tidy ...

To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.
Able to show responsibility and make decisions to handle any operations issues that may arise in the absence of the management.
To welcome and bid farewell to all VIP guests ...

Supervise sectionss. in Front Office, such as reception, cashier, telephone, reservation, concierge and PARKROYAL Club service Monitor the associates conduct and job performance and to ensure that all associates project a positive corporate image to guests.
Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
Assist to inspect rooms assigned to VIPs before their arrival. Meet and usher the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that General Manager, Hotel Manager and other relevant Department Heads are informed of the VIPs. ...

Address and resolve guest concerns promptly to ensure a positive experience.
Oversee daily operations to guarantee seamless and efficient service.
Coordinate with various departments to maintain high-quality standards. ...

Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows
Assists in handling room lock problems.
Prepares and checks for VIP’s arrival rooms. ...

Assist in dealing with problems as they arise and day-to-day trouble shooting.
Supervise maintenance, supplies and furnishings.
Co-ordinate security services ensuring that security is effective. ...

Assist in dealing with customer complaints and comments.
Assist in dealing with problems as they arise and day-to-day trouble shooting.
Supervise maintenance, supplies and furnishings. ...

In addition the DM will be a Champion in one of the four areas;
The
Guest Experience Champion ...

You will:
• Supervises overall activities in the department.
• Supervises and delegates duties to supervisors and prepares work schedule for them. ...

Ensure overbookings are well controlled and being carried out by the Front Office team, to achieve the maximization of room sales and revenue.
Ensure all Front Office team are being updated and aware of all room sales/revenue targets and kept informed of the performance results.
To conduct regular briefing with the Front Office Personnel to update hotel happenings and to attend to guest's requests. ...

Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests. ...

9 JUN 2024.
Walk-IN You can visit the
HR Office ...

To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
Ensure that departmental standard, policies, and procedures are maintained. ...

Rooms & Guest Services Operations
Location
Putrajaya Marriott Hotel, IOI Resort City, Sepang Utara, Selangor, Malaysia VIEW ON MAP ...

Rooms & Guest Services Operations
地点
Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut, Malaysia, Malaysia 在地图中查看 ...

1. Guest Service Leadership
Lead and inspire the front office and service teams to deliver exceptional customer service.
Handle guest inquiries, concerns, and special requests with professionalism and efficiency. ...

To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
Ensure that departmental standard, policies, and procedures are maintained. ...

Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs.
To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness) ...

Located at the new global art and design district Victoria Dockside at the Tsim Sha Tsui waterfront, ARTUS is opened in summer 2019.
We now invite energetic, motivated and enthusiastic candidate to join our ARTUS team. We need your creative mindset and valuable experience to make a remarkable movement.
https://www.artus.com.hk ...

FIVE SENSES Suite

HOTEL MIRAMAR (SINGAPORE) LIMITED

Company Confidential

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.

Company Confidential

LION PEAK PTE. LTD.

The Pearl Kuala Lumpur

Company Confidential

Cosmo Hotel Kuala Lumpur

Genting Malaysia Berhad

ORCHID HOTEL PRIVATE LIMITED

Pan Pacific Hotels Group

Pan Pacific Hotels And Resorts

Plaza Premium Lounge Singapore Ptd Ltd

Citytro Sdn Bhd

NOVOTEL SINGAPORE ON STEVENS

TYRWHITT HOSPITALITY PTE. LTD.

TYRWHITT HOSPITALITY PTE. LTD.

Holiday Inn

CapitaLand

HOTEL GRAND CONTINENTAL KL

OASIA HOTEL NOVENA, SINGAPORE

Hotel Miramar (Singapore) Ltd

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.

Marriott International, Inc

Marriott International, Inc

FARAWIDE SDN.BHD (GRAND SWISS-BELHOTEL MELAKA)

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.

K11 ARTUS Limited

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