Greet guests warmly and assist them with check-in and check-out procedures.
Handle guest inquiries and provide information about hotel facilities, services, and local attractions.
Process reservations, cancellations, and modifications accurately and efficiently. • Ensure the front desk area is clean, organized, and presentable at all times.
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Collaborate closely with the Assistant Manager to deliver polite and attentive services to guests, addressing their complaints, requests, and inquiries promptly and tactfully.
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Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
Ensure that the Duty Manager/Executive Assistant Manager/Hotel Manager is kept fully aware of any relevant feedback from guests and, or, other departments.
Demonstrate a high level of customer service at all times.
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Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest's undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.
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Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
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