The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel's services.
What will I be doing?
As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:
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To take on a proactive role by always being at the Hotel Reception counters and Lobby ensuring that all hotel policies and instructions implemented are followed throughout.
Basic Cashiering and Credit Card Handling.
Assists in preregistration and blocking of rooms for reservations.
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Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.
Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.
As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.
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To receive, acknowledge and relay all telephone calls, fax & emails to the parties concerned in a fast, accurate and courteous manner.
To answer, confirm and process all requests for reservation according to the established procedure. Take all messages and pass to guest in the timely manner.
Carry out handover at the beginning and end of the end each shift.
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Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.
Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.
As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.
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Guest Reception: Greet and welcome guests upon arrival, handle check-in and check-out procedures, and provide information about hotel facilities and local attractions.
Reservation Management: Assist in managing room bookings, handle reservation inquiries via phone, email, or in person, and make changes to reservations as needed.
Customer Service: Address guest queries and concerns promptly and professionally, ensuring guest satisfaction.
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Guest Reception: Greet and welcome guests upon arrival, handle check-in and check-out procedures, and provide information about hotel facilities and local attractions.
Reservation Management: Assist in managing room bookings, handle reservation inquiries via phone, email, or in person, and make changes to reservations as needed.
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