You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.

Qualifications

College degree in hotel management or related field ...

Maximize room revenue and occupancy by effectively controlling rates and availability (on the day of arrival)

Controls any rebates/allowances issued through the departments

Controls manpower planning for the departments ...

Rooms & Guest Services Operations

Location

Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP ...

Controls any rebates/allowances issued through the departments

Controls manpower planning for the departments

Help and support the Director of Rooms, and Executive Housekeeper with the FLHSSE audit ...

You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.

Qualifications

• College degree in hotel management or related field ...

Maximize occupancy, revenue and average room rate while maintaining high service standards.

Monitor the appearance, standards and performance of the Front Office team members with an emphasis on training and teamwork.

Prepare monthly reports and budget for Front Office Department. ...

24082601

Job Category

Rooms & Guest Services Operations ...

Familiarize with check-in/check-out systems, reservation processes, online booking, and pricing analytics to optimize revenue.

Develop long-term plans and resolve daily operational issues to ensure efficient department functioning.

Maintain and manage cash floats, ensuring adherence to opening/closing procedures and safekeeping of personal cash floats. ...

Rooms & Guest Services Operations

Location

Moxy Putrajaya, Lebuh IRC IOI Resort City, 62502 Putrajaya, Selangor, Putrajaya, Malaysia, Malaysia VIEW ON MAP ...

Train the team in managing guests’ issues and resolve them in an effective manner, along with other departments of the hotel

Ensure all guests requests and queries are responded to promptly and effectively

Monitor guest feedback closely and identify areas needing attention ...

· Check that all Front Office employees report to work punctually and are well groomed before each of their shift

· Assist conduct daily briefings and ensure that all pertinent information is well received by team members

· Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions ...

Rooms & Guest Services Operations

Location

Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP ...

Rooms & Guest Services Operations

Location

Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP ...

Supervise reception staff to ensure optimum occupancy and average room rate for maximizing revenue;

Monitor Front Office staff to ensure guests receive warm attention and personal recognition at all times;

Ensure front line staff display high degree of professionalism, integrity and well-groomed at all times when on duty; ...

Attend to guests’ enquiries, requests, complaints and compliments;

Supervise reception staff to ensure optimum occupancy and average room rate for maximizing revenue;

Monitor Front Office staff to ensure guests receive warm attention and personal recognition at all times; ...

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR ...

Job Responsibilities:

1.Maximization of Rooms revenue, monitor customer satisfaction and associate scores, and at the same time achieve budgeted Rooms Division profit. Meet and exceed all the targets set as KPI.

2.Front Desk & Guest Loyalty Associates’ performance, training needs analysis, motivation and discipline, development progress and well-being. ...

Job Summary:

Supervise, conduct training, and maximize the performance of Front Desk & Guest Loyalty Associates and ensuring that all procedures are completed to the hotel’s desirable quality and brand standards. Assist when necessary to ensure optimum service to guests. Train and monitor all Front Office reports prepared by Front Office team to ensure effective management. Identify and develop potential Front Office team.

Job Responsibilities: ...

Motivates and maintains good staff relations.

Maintains and is guided by hotel policy on credit/lost and found hotel guests’ properties.

Follows up with credit check reports; liaises with credit manager. ...

Rooms & Guest Services Operations

Location

Courtyard Singapore Novena, 99 Irrawaddy Road Novena, Singapore, Singapore, Singapore VIEW ON MAP ...

As Front Office Manager, you should combine a dynamic and hard-working professional attitude with a pleasant personality. To be successful in this role, you should have excellent organisation skills and be able to work diligently with a high degree of attention to detail and discretion.

Ultimately you will provide a friendly and professional service to our customers, provide administrative support to our staff and ensure all daily procedures run smoothly.

Main Responsibilities: ...

1.Maximization of Rooms revenue, monitor customer satisfaction and associate scores, and at the same time achieve budgeted Rooms Division profit. Meet and exceed all the targets set as KPI.

2.Front Desk & Guest Loyalty Associates’ performance, training needs analysis, motivation and discipline, development progress and well-being.

3.Reviewing guests’ feedback to ensure all concerns are resolved, and establish guests contact daily to find every opportunity to deliver an exceptional experience to our guests by showing great example to the team. ...

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Ensures recognition of employees is taking place across areas of responsibility. ...

Assistant Front Office Manager

will report directly to the Front Office Manager and play a pivotal role in supporting the Rooms Division. This position is primarily responsible for efficiently managing all Front Office Operations while ensuring that guests receive the utmost level of service.

Job Responsibilities ...

Ensure efficient handling of guest inquiries, requests, and complaints to provide exceptional customer service and resolve issues promptly

Monitor front desk procedures to maintain accuracy and consistency in guest interactions and administrative tasks

Recruit, train, and supervise front desk staff, including front desk agents, guest services representatives, and night auditors ...

Oversees front office operations to ensure smooth

Works closely with the revenue department to maximise room occupancy and departmental revenue, builds guest relationships to enhance customer loyalty

Leads knowledge management for the department to facilitate front office operations. ...

SUMMARY OF THIS ROLE:

About Us:

Locally-rooted but globally-connected, the ELSE brand is conceptualised as a modern-day sanctuary and a platform for well-heeled travellers to discover and appreciate the local culture, complemented with world-class service and execution. Located in the centre of Kuala Lumpur’s creative-cultural core, ELSE Kuala Lumpur will be the brand’s debut property. The ELSE mind-set is about taking a distinct and differentiated approach to hospitality, one where every experience is personalised, thoughtfully crafted and delivered with sincerity by an incredibly capable team. ...

SUMMARY OF THIS ROLE:

About Us:

Locally-rooted but globally-connected, the ELSE brand is conceptualised as a modern-day sanctuary and a platform for well-heeled travellers to discover and appreciate the local culture, complemented with world-class service and execution. Located in the centre of Kuala Lumpur’s creative-cultural core, ELSE Kuala Lumpur will be the brand’s debut property. The ELSE mind-set is about taking a distinct and differentiated approach to hospitality, one where every experience is personalised, thoughtfully crafted and delivered with sincerity by an incredibly capable team. ...

Job Description

Ensures efficient and effective operations under the Front Office department.

Assists to evaluate and improves the performance of the team with continuous training. ...