Customer service

Customer Inquiries

Communication Skill

Monitor and progress update on work progress.

Process the submissions & claims on project.

Any ad ho matter from management. ...

Wednesday: Morning

Thursday: Morning

Friday: Morning

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Handle all guest interactions with the highest level of hospitality and professionalism, accommodate special requests whenever possible, resolve customer complaints

Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Respond to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. ...

Front Office Duties and Responsibilities

Welcoming and assisting visitors in a friendly and professional manner.

Answer the phone, take messages, and redirect calls to appropriate offices. ...

Responsibilities:

Greet Visitors:

Welcome visitors to the facility in a professional and friendly manner. Provide directions and assistance as needed to ensure a positive experience. ...

3. Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.

4. Understand room status and room status tracking.

5. Knowledgeable about room locations, types of rooms available, and room rates. ...

Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, any field.

Required language(s): Bahasa Malaysia, English.

Fresh graduates are encouraged to apply. Candidate with 2-3 years working experiences in the related field will be an added advantage. ...

ROLE & RESPONSIBILITY:

1. Register guests and assign rooms and to accommodate special requests whenever possible.

2. Assist in pre-registration and blocking of rooms for reservations. ...

Work patiently with distressed, frustrated or disgruntled clients.

Answer and triage phone calls from clients.

Schedule appointments and schedule procedures. ...

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities ...

-Check and keep records of transaction of documentations

Company

We are one of the few Honda dealers in Malaysia able to provide 4S services. We are committed to meet the needs of the customer while striving to perform beyond expectation.

About the role:

As a Customer Service Executive (Front Desk) will play a pivotal role in manage appointment scheduling and all customer interactions to ensure exceptional service. Build customer relationships and enhance retention through promotions and loyalty programs. Collaborate with marketing on promotions, evaluate market trends for service development, and promote services. Meet sales targets and develop wellness packages to drive business growth.

Key Responsibilities: ...

3. Answers and transfers phone calls

4. Sorts and delivers mail

5. Greets visitors ...

Good communication and writing skills in English and Bahasa Malaysia. (Mandarin will have an added advantage)

Willing to work on shift (including night shift), on weekends and on public holidays.

Self-motivated and able to work independently or collaboratively within a multicultural environment. ...

Checking in and Checking out guest in a friendly manner

Make recommendations for activities and restaurants

Be able to handle cashier activities. ...

Assists on upkeep and maintain cleanliness for common places including reception, lobby, display shelf, meeting room, conference room, wash room, pantry, kitchen, wash room, server room, center filling room etc.

Assist on Lockers / Keys & Items Issuance and returning monitoring records.

Assists in preparation of meeting room, training room for internal / external meeting/ training / lunch & transport for customer/external auditors if require ...

3. Proper record messages and convey the messages to receivers if the receivers were not available;

4. Entertain complaints from public and to disseminate it to Operations Team;

5. Handle documents in and documents out. To record all the transactions in a log book and distribute to respective person; ...

As a representative of Management, the Front Office Supervisor will be called upon to deal with guest problems and/or complaints. In dealing with these situations, the Front Office Supervisor must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations.

Responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to the hotel, in the condition of Duty Manager and/or Assistant Front Office Manager is absent.

Responsible for the security control of all hotel guest’s key while on duty. ...

Job Description

You will be a keeper of the spa, and are responsible for maintaining the high standard of cleanliness and hygiene in all aspects of the operation. Additionally you will assist the therapists in setting & clearing up the treatment rooms, and assist the guests in a professional and helpful manner when needed. Aside from performing daily opening and closing procedure, you will ensure that all equipment is in good condition and good working order.

Qualifications ...

Rooms & Guest Services Operations

地点

Renaissance Johor Bahru Hotel, No. 2, Jalan Permas 11, Bandar Baru Permas Jaya, Johor Bahru, Johor, Malaysia 在地图中查看 ...