Implements and maintains preventive maintenance and energy conservation programs for guest rooms, public areas, back-of-house, mechanical equipment, building systems, etc.
Ensures compliance with international standards, local regulations, and other environmental considerations including but not limited to workplace safety and security practices.
Implements hotel maintenance procedures and conducts training in order to achieve property maintenance and guest service objectives.
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Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest's undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.
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Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
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Monitor staff working schedules to ensure adequate manning, supplies and equipment for staff to carry out their duties.
Evaluate and make recommendations concerning cleaning products and equipments, order and maintain sufficient inventory of housekeeping supplies and equipment.
Prepare store requisition, purchase others supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.
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Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and inquiries.
Maintain close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
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Assist the Guest Relations Manager in managing and planning for the hotel breakfast services, events and banquet in accordance with the requirements and sanitation regulations, attend to guests’ complaints and provide positive resolutions.
Assist the Guest Relations Manager in managing the safety and security of the hotel premises, assist in investigation and data analysis, proper handling of sensitive information to maintain confidentiality and impartiality.