Respond to customers’ queries and concerns with the aim of achieving first call resolution

Identify customers’ needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions

De-escalate situations involving dissatisfied customers, offering patient assistance and support ...

Respond to customers’ queries and concerns with the aim of achieving first call resolution

Identify customers’ needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions

De-escalate situations involving dissatisfied customers, offering patient assistance and support ...

Time Management

Contract Type

Full-time

Job Type ...

Handle preventative maintenance in guest rooms and over all hotel areas

Log down the details like Location/Time of attend/Type of faults/ Status in the daily logbook.

Performs any other duties as may be assigned from time to time by the Management. ...

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Maintain clean and neat pantry, trolleys and work area.

Clean guest rooms and corridors 

Responsible to remove and replenish bedrooms linens and bathroom amenities ...

Prior housekeeping experience in a hotel is an advantage

Job description

Maintain clean and neat pantry, trolleys and work area. ...

Duties and Responsibilities:

Operations

· Improving on operations procedures. ...

3. Delivers newspapers and mail/messages to Guest Rooms and/or other designated areas.

4. Assists guests/visitors entering and leaving property.

5. Performs doorman duties including opening of car doors, loading and unloading of guest luggage into/from vehicles and maintaining traffic control at driveway. ...

3. Delivers newspapers and mail/messages to Guest Rooms and/or other designated areas.

4. Assists guests/visitors entering and leaving property.

5. Performs doorman duties including opening of car doors, loading and unloading of guest luggage into/from vehicles and maintaining traffic control at driveway. ...

2. Assists guests with luggage storage and retrieval duties.

3. Delivers newspapers and mail/messages to Guest Rooms and/or other designated areas.

4. Assists guests/visitors entering and leaving property. ...

The Hotel Duty Manager is a key member of the hotel's management team, responsible for overseeing daily operations and ensuring exceptional guest experiences. This role requires strong leadership, problem-solving skills, and the ability to handle various situations with professionalism and efficiency.

Company Overview:

Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem, renowned for its timeless elegance and personalized service. Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature's embrace while experiencing the epitome of refined hospitality. ...

The Duty Manager is a key member of the hotel's management team, responsible for overseeing daily operations and ensuring exceptional guest experiences. This role requires strong leadership, problem-solving skills, and the ability to handle various situations with professionalism and efficiency.

Company Overview:

Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem, renowned for its timeless elegance and personalized service. Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature's embrace while experiencing the epitome of refined hospitality. ...

Responsible for Corporate and Travel Agent Room Sales for the hotel.

A clear understanding of the hotel’s business strategies then set goals and determine action plans to meet those goals.

Update action plans and financial objectives quarterly. ...

Posting of all suppliers’ invoices, ensure all goods stated on the invoice correspond with those stated on the purchase order and they are correctly received, computed and approved

Prepare monthly bank reconciliations, supplier statement reconciliations and other necessary reconciliations

Prepare monthly payment via Telegraphic Transfers and cheque ...

Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem, renowned for its timeless elegance and personalized service. Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature's embrace while experiencing the epitome of refined hospitality.

Key Responsibilities:

Proactive Sales ...

Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem, renowned for its timeless elegance and personalized service. Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature's embrace while experiencing the epitome of refined hospitality.

Key Responsibilities:

Proactive Sales ...

1. Manage transactions with customers using cash registers.

2. Collect payments whether in cash or credit.

3. Issue receipts, refunds, change or tickets. ...

1. To ensure the overall cleanliness and tidiness of the guest rooms and public areas to ensure a welcoming hospitality.

2. Collection and signing in and out the keys for assigned areas.

3. To ensure that trolleys are fully stocked with linens and supplies needed for room cleaning. ...