Greet guests warmly and assist them with check-in and check-out procedures.
Handle guest inquiries and provide information about hotel facilities, services, and local attractions.
Process reservations, cancellations, and modifications accurately and efficiently. • Ensure the front desk area is clean, organized, and presentable at all times.
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Collaborate closely with the Assistant Manager to deliver polite and attentive services to guests, addressing their complaints, requests, and inquiries promptly and tactfully.
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As a Guide, you will serve as the first point of contact for all guests in the hotel, as such the ideal candidate must be friendly, out-going, welcoming, patient, helpful and knowledgeable. You daily duties will be greeting guests as they come in, managing the check-in and check-out process while helping with any additional guest requests. You will be handling administrative tasks and must have a good sense of time management. Your presentation and mannerisms must be professional at all times.
A Guide needs to be trustworthy and able to work well with others and with little to no supervision. Ensuring the customer satisfaction is placed before your own will be one of the top priorities. All this needs to be done while following the company Values and Policies.
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