This is a full-time on-site role as an Assistant Housekeeping Manager at Club Med in Kuantan. The Assistant Housekeeping Manager will be responsible for supervisory tasks, managing the laundry operations, providing excellent customer service, maintaining effective communication, and participating in the hiring process.
2. Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
3. Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
4. Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
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Fully in-charge of housekeeper department, to ensure housekeeping department operate in an efficient manner through effective identification of the needs and requirement
Hold the meeting within the housekeeping department and attend various management meeting.
Conduct regular inspections to ensure adherence to established cleanliness standards.
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Makes sound decisions quickly under pressure. Takes calculated risks based on adequate information and analysis. Makes rational, balanced judgments on the basis of available information.
Managing the Work of others
Maintain the housekeeping budget in terms of manpower and inventory, provide billing summaries and expenses in accordance to the company’s requirements
Plan and select appropriate equipment and/or technologies and supplies for project sites
Manage the planning of work schedules and deployment of manpower
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These roles ensure our guest accommodation and all areas front and back of the house are maintained in spotless condition at all times. They assume a very "hands-on" management of the day-to-day operation of the Housekeeping Department by establishing and controlling planned cleaning schedules and working closely with the Front Office to ensure that guest accommodations are ready in a timely manner to Four Seasons standards. They assist Supervisors with training and supervision of Housekeeping staff and assume responsibility for the Department in the absence of the Director of Housekeeping.
The Assistant Housekeeping Manager is responsible to assist the Housekeeping Manager in managing the department, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the housekeeping operation and administration.
To ensure each member has completed his or her online trainings, takes frequent audits to see the team’s performances, provides good knowledge and ensures team provides maximum guest satisfaction. Able to train and develop the team with new ideas and methods.