Description

Room Cleaning: Clean and maintain guest rooms according to established standards, including making beds, changing linens, dusting furniture, vacuuming carpets, and cleaning bathrooms.
Public Area Cleaning: Clean and maintain public areas such as lobbies, hallways, elevators, and corridors, ensuring they are free of debris, trash, and clutter. This may involve vacuuming, mopping, dusting, and wiping surfaces.
Bathroom Cleaning: Thoroughly clean and sanitize bathrooms in guest rooms and public areas, including toilets, sinks, showers, and fixtures, using appropriate cleaning agents and tools.
Restocking Supplies: Ensure guest rooms and public areas are adequately stocked with amenities such as toiletries, towels, and linens. Restock supplies as needed and notify supervisors when inventory is low.
Waste Disposal: Collect and dispose of trash, recyclables, and other waste materials in a hygienic and environmentally responsible manner, following established procedures and safety guidelines.
Room Inspections: Conduct inspections of guest rooms to ensure cleanliness, proper functioning of amenities, and compliance with standards. Report any maintenance issues or cleanliness concerns to supervisors promptly.
Lost and Found: Keep an eye out for lost items in guest rooms or public areas and report any findings to supervisors for proper handling and guest notification.
Customer Service: Provide friendly and courteous service to guests, responding promptly to requests and inquiries while maintaining a professional demeanor at all times.
Safety and Compliance: Follow health and safety protocols, including proper handling of cleaning chemicals, use of personal protective equipment (PPE), and adherence to safety procedures to prevent accidents and injuries.
Teamwork: Collaborate with fellow housekeeping associates and other departments to ensure efficient operations and guest satisfaction. Assist colleagues as needed during busy periods or special projects.
Documentation: Maintain accurate records of daily tasks, including room cleaning status, maintenance requests, and inventory usage. Complete required paperwork and reports in a timely manner.
Continuous Improvement: Seek opportunities for self-improvement and skill development to enhance job performance and contribute to the overall success of the housekeeping department.

Company

HOTEL

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Hotel De'La Ferns

HOTEL DE'LA FERNS SDN BHD