Professionally Interact with customers via voice (end to end handling of calls) as part of inbound and outbound function to provide information and assistance

Escalated complaints or requests via Service Requests & Trouble Tickets

Cross-selling of all products and services including all upgrades for product & packages Spin-gating attempt for customers who request to downgrade their packs ...

Manage the banned user process, and track and remove previously banned users

Maintain the Moderation Guidelines and ensure they are up to date

Service Community Admin accounts, processing emails and complaints, escalating when necessary ...

Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied ...

Maintain a thorough knowledge of the Company's products, services, and policies to effectively address customer inquiries.

Process and fulfill customer orders, including top-up orders, ensuring accuracy and timeliness in execution.

Handle returns and exchanges, as well as perform necessary follow-ups to ensure customer satisfaction. ...

Sunway Visio Tower

Job description :

- To handle all customer inquiries coming from multichannel, including calls (Inbound & Outbound), Live Chats, Emails and Voicemail. ...

Fresh graduates or 1-2 years experienced applicants in Customer Services are welcome to apply

Patient and able to handle high volume of chat

Job info:- ...

Provide accurate, valid and complete information by using the right methods/tools

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution ...

Lucrative Salary Package

Health and Wellness Perks & Benefits

Motivating and Supportive Teams ...

Working days & Hours : 08.00am – 5.00pm, 08.30am – 5.30pm or 09.00am – 6.00pm (Monday to Friday, 8 hours work per day) and Alternate Saturday 08.00am – 1.00pm (4 hours work)

Job Duties:

Attend to incoming call/chat enquiries ...