Follow established Standard Operating Procedures in response to system alerts and routine tasks with consistent accuracy.
Perform tasks as defined in the NOC Shift Report. These tasks vary by day and night shift but include items such as performing backups, checking the status of current jobs, tape management, etc.
Demonstrate initiative and provide feedback on existing processes and procedures, submitting ideas for on-going improvements. NOC Operators should use their experience with the system to help review documentation on a continuous basis.
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Provides escalation point for all system-generated events/alerts and user-generated incidents.
Follow established Standard Operating Procedures in response to system alerts and routine tasks with consistent accuracy.
Perform tasks as defined in the NOC Shift Report. These tasks vary by day and night shift but include items such as performing backups, checking the status of current jobs, tape management, etc.
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Perform callouts and escalation as per the work instructions and/or when the situation requires it by communicating the appropriate information effectively to the relevant support and/or customer.
Log incident tickets and assign them to the correct support groups for alerts/messages as and when the procedures and situations require such actions, in a timely manner within the agreed response time.
Track and document all issues and resolutions in detail.
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Provides technical support during disaster recovery, contingency test, scheduled maintenance, system change requests, software installation, system equipment problems, etc.
Generates inventory and statistical reports for monitoring, analytics and audit purposes.
Generate reports, updates, escalates, and close of incident tickets.
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Lead a team of shift Engineers in 24x7 Network Operation Centre (NOC) to perform network surveillance and carry out fault management support for network elements and related services running on Internet, Transmission, Mobile, TV Entertainment networks, cloud, network security, cybersecurity and technologies.
Exercise command and control in the NOC, with key competency in Enterprise IP network
Ensure the shift Engineers have the competencies to maintain network stability, reliability, with optimal performance.
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Investigate and review computer intrusions focusing on initial infection vector determination, identification of new indicators of compromise (IOC), and tactics, techniques, and procedures in support of threat detection and remediation.
Continuously monitor security alerts queue and perform initial triage to identify any false positives and initiate improvement as necessary.
Monitors health of security sensors and managed security infrastructure, and provide necessary support, including root cause analysis, and prepare incident reports.
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Establish and manage the infrastructure and environment for automated verification of the SoC's architecture, functionality, and performance.
Develop reusable testbenches, test cases using constrained-random and directed methods, and verification modules for both block and system levels.
Create a regression strategy, methodology, and scripting tools, ensuring comprehensive function coverage and addressing verification gaps before design releases and tape-out.
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Establish and manage the infrastructure and environment for automated verification of the SoC's architecture, functionality, and performance.
Develop reusable testbenches, test cases using constrained-random and directed methods, and verification modules for both block and system levels.
Create a regression strategy, methodology, and scripting tools, ensuring comprehensive function coverage and addressing verification gaps before design releases and tape-out.
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Establish and manage the infrastructure and environment for automated verification of the SoC's architecture, functionality, and performance.
Develop reusable testbenches, test cases using constrained-random and directed methods, and verification modules for both block and system levels.
Create a regression strategy, methodology, and scripting tools, ensuring comprehensive function coverage and addressing verification gaps before design releases and tape-out.
...
Establish and manage the infrastructure and environment for automated verification of the SoC's architecture, functionality, and performance.
Develop reusable testbenches, test cases using constrained-random and directed methods, and verification modules for both block and system levels.
Create a regression strategy, methodology, and scripting tools, ensuring comprehensive function coverage and addressing verification gaps before design releases and tape-out.
...
Lead a team of shift Engineers in 24x7 Network Operation Centre (NOC) to perform network surveillance and carry out fault management support for network elements and related services running on Internet, Transmission, Mobile, TV Entertainment networks, cloud, network security, cybersecurity and technologies.
Exercise command and control in the NOC, with key competency in Enterprise IP network
Ensure the shift Engineers have the competencies to maintain network stability, reliability, with optimal performance.
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