Reports directly to the Senior Operation Executive.
To generate, achieve and exceed the given Key Performance Index (KPI) targets provided by the Management.
To assist the reporting manager to manage, maintain and grow the Company's operational and administrative effectiveness via SOP workflows and software systems.
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To monitor sales performance of the outlet and liaise with retail staff to define opportunities and optimize solutions for profit maximization.
To compile and maintain accurate records of retail operations, including inventory levels, sales transactions, customer interactions, and employee schedules.
To review daily reports from outlets and alert the Area Manager of any difficulties that arise.
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Assist on Finance related matters eg payment collection, submission of respective reports and documentations on timely manner.
Assist on HR administrative duties e.g. monitor and update staff attendance records and compiling / coordination / viewing documentations (eg staff OT and claim, purchase requisition) in proper order prior to approval by HOD.
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Assist the efficiency unit with daily administrative tasks including scheduling meetings, managing calendars, and organizing travel arrangements.
Documentation management to maintain and organize documentation related to efficiency projects, including reports, process maps, and project plans.
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to conduct daily operational activities, specifically in assisting the processing of applications for clients intending to set up trusts/wills and or any other estate planning solution with us. Key responsibilities include applying policies for efficient internal controls, performing specific client onboarding processes, aiding in the preparation and distribution of client estate planning documentation and ability to work other teams where necessary. The candidate must also be familiar with current know your customer policies and also anti-money laundering regulations, to always ensure that processes are compliant from a regulatory perspective.
Provide overall support for operations , co-ordination and general office administration through a variety of tasks related to organization and communication.
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Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time again for our financial strength, market leadership and philanthropic work.
Our client has a processing centre of operational excellence supporting 10 countries across three geographical time zones employing a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of their global operations, improve service quality via their ‘centres of excellence’ and to implement/leverage standardised processes globally.
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Benefit: EPF, Socso, medical benefit, eye care, dental
Other: 6 months’ Probation. (Benefit applicable upon confirmation)
We are looking for a Trust Administrator (Operations) to conduct daily operational activities, specifically in assisting the processing of applications for client intending to set up trusts/wills and or any other estate planning solution with us. Key responsibilities include able to support the team members to execute the operations related tasks, maintain smooth and efficient operations and ensure that SOPs are adhered to.
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