We are seeking a highly skilled and customer-focused Software Technician to join our team in Shah Alam. The successful candidate will be responsible for addressing customer requests and complaints related to software, database, operating system, and network issues. This role also involves accumulating knowledge on troubleshooting our company's software and providing training to service engineers within our organization and our partners.
Key Responsibilities:
Complete accountability for managing software complaints and inquiries after sales.
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Plan, coordinate and allocate internal resources, ensure timeliness and liaise with external parties/vendors for project execution.
Proactively monitor project execution to effectively identify and resolve issues and risks that may arise in the project life cycle to ensure high-quality delivery in accordance with the project goals.
Manage product backlog with the Development Manager.
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Proactive leading to provide IT hardware /software housekeeping and control procedures, including physical and data security. Ensure IT inventory is appropriately stored and accounted for.
Track and follow through on all IT issues and requests raised by end-users.
To facilitate equipment, services, and software purchases and implementation; and manage inventory and licensing reconciliations.
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With over 13,000+ dedicated employees, we operate 109 label producing operations in over 27 countries today. Established in 1916 and headquartered near Cincinnati, Ohio, USA, Multi-Color Corporation has grown to become one of the world’s largest and most awarded label printers today supporting the world’s most prominent brands. Starting in 2016, Multi-Color celebrated its 100th year in business! Today, Multi-Color services our primary market segments around the world through operations in the North American, Latin American, EMEA (Europe, Middle East and Africa) and Asia Pacific regions.
We are looking for a IT Support Engineer well organized, flexible, detail-oriented with strong verbal communication skills and the ability to balance multiple priorities. The individual must be able to work in a fast-paced, challenging and energetic environment.
With over 13,000+ dedicated employees, we operate 109 label producing operations in over 27 countries today. Established in 1916 and headquartered near Cincinnati, Ohio, USA, Multi-Color Corporation has grown to become one of the world’s largest and most awarded label printers today supporting the world’s most prominent brands. Starting in 2016, Multi-Color celebrated its 100th year in business! Today, Multi-Color services our primary market segments around the world through operations in the North American, Latin American, EMEA (Europe, Middle East and Africa) and Asia Pacific regions.
We are looking for a IT Support Engineer well organized, flexible, detail-oriented with strong verbal communication skills and the ability to balance multiple priorities. The individual must be able to work in a fast-paced, challenging and energetic environment.
This is a full-time on-site role for an IT and SCADA Engineer. The IT and SCADA Engineer will be responsible for troubleshooting, providing technical support, maintaining network security, and managing networking systems. The engineer will be based in Shah Alam and will be involved in day-to-day tasks related to IT infrastructure and SCADA systems.
Job Descriptions
1. To produce complete monitor and control solution and software design base on customer specification.
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