Preparing reports for daily / weekly / monthly agent performance & hold call calibration session with client to discuss about the agent performance and action plans
Check and ensure the product inspected at in-process/final inspection comply with the specifications and inform the Superior of any test discrepancies.
To report and take necessary action on any irregularities found in product testing.
To keep all food safety and quality records and data in order at all time.
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To accurately conduct Call and/or Email Monitoring and Feedback sessions for CSE and OSE on a monthly and/or weekly basis as specified by the Head of Cust Care.
To collate and document Call/Email monitoring results, analyze and recommend opportunities to Assistant Managers (AM) & Team Leaders (TL) for continuous improvement on a monthly basis.
To assist AM & TL by translating Call/Email monitoring results and analysis into accurate and timely reports, towards identifying opportunities for Quality improvement.
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Prepares, reviews and updates Quality Management System (QMS) and Occupational Health and Safety Management System (OHSMS) manuals, procedures and forms
Interprets and implements quality assurance standards and procedures
Reviews the implementation and effectiveness of standards and procedures
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Coordinate with Company Secretary for preparation of Directors' Circular Resolution, arranging BOD meeting, Shareholders and Annual General Meeting & etc.
Plan and coordinate the Managing Director’s business trip or travelling relevant including visa applications, flight booking, hotel arrangement, transport etc.
Responsible of Managing Director’s expenses claim preparation according to the company regulation and in accuracy manner.
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Responsible in monitoring the calibration and maintenance program.
Ensure that ISO 13485, In-vitro Diagnostics Directive 98/79/EC, IVDR 2017/746 and 21 CFR Part 820 Quality System Requirement, MDSAP (Medical device Single Audit Program) are properly implemented and maintained at all levels.
Establish and maintain proper document archiving and control system.
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