To lead innovations and developments within the creative industry, offering valued expertise in educating the best creative professionals for the industry while facilitating an inspiring environment. To provide job opportunities and abundance in the region of creativity, art and design.
To ensure that all guests are treated accordingly and that efficient check-ins and check-outs are rendered to all guests. They are required to be familiar with all existing programmes and assist with information and upselling of properties to all guests.
You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.
Qualifications
College degree in hotel management or related field
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The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel's services.
What will I be doing?
As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:
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You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.
Qualifications
• College degree in hotel management or related field
...
Experience the comfort and serenity of Villea Morib, offering 93 units of guestrooms varies from hotel rooms to chalets overlooking the breezy Pantai Morib. Situated in an ideal location, Villea Morib is just 1.5 hours driving distance from city centre away from the hustle of city life. The hotel is your perfect destination to relax and unwind with your family or to host any events including business or social gathering.
Arrange courier and postal services, and record all consignment notes for outgoing courier services.
Accept and confirm that items/packages are in order, acknowledge upon receipt, and distribute to respective departments.
Handle necessary documentation related to recruitment, including contacting candidates and scheduling appointments, especially for pre-employment medical examinations.