Assist guests with inquiries, provide information about accommodations, amenities, and services, and offer personalized recommendations.
Ensure accuracy and completeness of reservation details, including promotion packages , residence packages, dates, room types, special requests, and guest information.
Coordinate with other departments to fulfill guest requests and ensure seamless experiences.
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Assist the Assistant Manager and above of Security Operations in monitoring, supervising and deployments to ensure that they are done effectively at all times.
Patrol and monitor resort properties / critical installations proactively and to attend to any untoward incident according to the approved procedures.
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Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactory
Maintain positive guest and colleague interaction with good working relationship
Personally and frequently verifies that guests are receiving the best possible service
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Promotion and Outreach: Utilize social media platforms such as Facebook, Instagram, TikTok, LinkedIn, and YouTube to promote our travel business. No social media experience is necessary – we'll provide you with the training you need. Reach out to the community, including businesses, schools, churches, universities, wedding planners, and college planners
Client Interaction: Determine destinations clients wish to visit and construct personalized travel plans based on their needs and budgets
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Ensure and maintain the customer service standards.
Control, contain, and / or neutralize any robbery, criminal hostage or criminal attack within property, according to the approved procedures.
Act as the casino’s Responsible Gaming Ambassador and provide advice to the patrons according to the regulator’s expectations and the resorts’ SOPs.
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Ensure and maintain the customer service standards.
Control, contain, and / or neutralize any robbery, criminal hostage or criminal attack within property, according to the approved procedures.
Act as the casino’s Responsible Gaming Ambassador and provide advice to the patrons according to the regulator’s expectations and the resorts’ SOPs.
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Consistently record guest's preferences, accurately updating guest profiles and communicate any relevant information to colleagues.
Perform treatments in a professional, hygienic and safe manner for all guests, updating knowledge and training regularly.
Responsible for the cleanliness, sterilisation and hygiene of all equipment, products and linens in the treatment and preparation areas, following the brand protocols.
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Exposure to island resort operations & maintenance, rooms/accommodation, water sports & recreation, snorkeling, boat transfer, F&B, and related a prerequisite.
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