Ensure that the Front Office Staff are on duty, as well as the rest of the Department is running the smooth operation and ensure the Night Staff services are Done efficiently, and up to the Standard of the Hotel Policy.
Enters all happenings during the night into the log and submits it to Front Office Manager for management review.
Be aware of the early arrivals and departures, especially for Groups, and to supervise the Front Desk and Bell Staff preparation, Luggage Down, Air Port Pick Up, Breakfast Box, and Wake up Calls…. etc.
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This is a full-time on-site role for a Bar Captain at The Westin Desaru Coast Resort in Johor Baharu. The Bar Captain will be responsible for day-to-day tasks related to customer service, maintaining the food and beverage operations, communicating with guests and staff, providing training to team members, and driving sales at the bar.
This is a full-time on-site role as a Restaurant Supervisor at The Westin Desaru Coast Resort in Johor Baharu. The Restaurant Supervisor will be responsible for overseeing day-to-day operations, managing staff, ensuring customer satisfaction, and maintaining high standards of service. They will also be responsible for coordinating food and beverage service and maintaining effective communication with the restaurant team.
Qualifications
Supervisory Skills, Communication, and Customer Service skills
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To ensure guests requests and complaints are being handled with promptness, courtesy and efficiency. Assisting in check in / out guests during busy time.
Provide briefing to all front office members on hotel products as well as to f&b and facilities in the hotels for upselling purpose.
Assist to inspect rooms assigned to VIPs before arrival. Meet & accompany the VIPs to their rooms and ensure that the complimentary amenities are provided.
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To ensure guests requests and complaints are being handled with promptness, courtesy and efficiency. Assisting in check in / out guests during busy time.
Provide briefing to all front office members on hotel products as well as to f&b and facilities in the hotels for upselling purpose.
Assist to inspect rooms assigned to VIPs before arrival. Meet & accompany the VIPs to their rooms and ensure that the complimentary amenities are provided.
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