Operation Manager in a supermarket encompasses various responsibilities aimed at ensuring smooth operations, customer satisfaction, and efficient management of resources.

Store Operations Management:

Oversee daily operations to ensure the hypermarket runs smoothly.
Monitor and manage inventory levels, ensuring adequate stock availability while minimizing excess inventory.
Coordinate with various departments such as sales, logistics, and administration to ensure cohesive functioning.
Customer Service:
Ensure high levels of customer satisfaction by promptly addressing any customer concerns or complaints.
Train and supervise staff in providing excellent customer service.
Implement strategies to enhance the overall shopping experience for customers.
Staff Supervision and Training:
Supervise and schedule staff, including cashiers, sales associates, and floor personnel.
Provide training and guidance to employees to ensure they understand their roles and responsibilities.
Conduct performance evaluations and provide feedback to improve employee performance.
Security and Safety:
Implement security measures to prevent theft, vandalism, and other security threats.
Ensure compliance with safety regulations and protocols to maintain a safe environment for customers and staff.
Conduct regular safety inspections and address any hazards or issues promptly.
Financial Management:
Monitor sales performance and financial metrics to identify areas for improvement and optimize profitability.
Prepare and analyze sales reports, budgets, and forecasts.
Implement cost-saving measures and strategies to improve financial efficiency.
Promotions and Marketing:
Plan and coordinate promotional activities and marketing campaigns to drive sales and attract customers.
Collaborate with marketing teams to develop strategies for increasing foot traffic and enhancing brand visibility.
Monitor the effectiveness of promotions and adjust strategies as needed.
Compliance and Regulations:
Ensure compliance with relevant laws, regulations, and company policies.
Stay updated on industry trends, market dynamics, and regulatory changes affecting the hypermarket industry.
Implement procedures to ensure adherence to legal and regulatory requirements.
Problem Solving and Decision Making:
Address operational challenges and resolve issues that arise during daily operations.
Make informed decisions to optimize processes, improve efficiency, and enhance customer satisfaction.
Act decisively in emergency situations or crisis scenarios to minimize disruptions and ensure safety.
Communication and Collaboration:
Maintain effective communication channels with staff, management, and other stakeholders.
Collaborate with other departments or external partners to coordinate activities and achieve common goals.
Foster a positive work environment based on teamwork, open communication, and mutual respect.
Continuous Improvement:
Identify areas for improvement in processes, procedures, and customer service standards.
Implement initiatives to enhance efficiency, productivity, and overall performance.
Encourage a culture of continuous learning and development among staff members.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM5,500.00 per month

Benefits:

Opportunities for promotion
Professional development

Schedule:

Day shift
Monday to Friday

Supplemental pay types:

Yearly bonus

retail operations jobs in Johor

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