ROLE AND RESPONSIBILITIES

We are looking for an organized and detail-oriented Retail Operations Manager to oversee daily operations for our retail store, manage staff, and ensure that customer service and operational standards are met. The Retail Operations Manager will also be responsible for maintaining inventory levels, monitoring sales trends, and identifying areas for improvement.

Supervise and motivate retail staff to ensure high levels of customer service and operational excellence
Oversee recruitment, training, and development of store staff
Monitor sales trends and develop strategies to maximize sales
Develop and implement processes to improve operational efficiency
Develop and implement marketing strategies to promote products and services
Maintain inventory levels and ensure accurate record keeping
Ensure store policies and procedures are being followed

QUALIFICATIONS

Bachelor’s degree in Business Administration, Retail Management, or related field
5+ years of experience in retail management or operations
Knowledge of store operations and customer service standards
Excellent leadership, communication, and organizational skills
Proficient in Microsoft Office Suite and retail management software
Have experience in fashion industry marketing for 4 - 5 years

Job Type: Full-time

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

Additional leave
Flexible schedule
Meal allowance
Work from home

Schedule:

Fixed shift
Monday to Friday

Supplemental pay types:

Yearly bonus

Education:

Bachelor's (Required)

Experience:

Fashion Industry: 3 years (Required)
Retail: 5 years (Required)

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Empayar Ijmal Sdn Bhd (ijmal.my)