Collaborate with internal team to plan and coordinate shipments based on customers’ requirements.
Ensure timely updates to the customers on the order status.
Build strong relationships, rapport and trust for continuous business opportunities with existing and potential clients via calls, emails and site visitation.
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The Sales Support Associate (Data Entry) plays a crucial role in enhancing sales operations by providing essential support in data extraction, real-time messaging, campaign dissemination, and data management. Meticulous attention to detail and a proactive approach contribute to the efficiency and success of sales initiatives.
Understand the workflow of the factory, working closely with other departments such as the shipping department, and finance department related to customer shipments.
Understand the information required from a new customer setup and liaise with the salesman to ensure he/ she is providing all of the correct information.
Orders are to be put onto the system accordingly without delay. If there is a new product all necessary paperwork is required from the salesman to ensure a smooth process.
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Responsible for order management and coordination.
Responsible to issue Quotes and raise Rental Orders (ROC)/ Sales Order (SO) accurately.
Support the Credit Management Process by way of administrating Security Deposit Letters and ensuring customer credit lines are valid and renewals are done timely so as not affect order planning and delivery.
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