Requirements:

Well versed in English and Bahasa Malaysia
Proficient in Microsoft Office
Good communication
Diploma / Degree in Engineering

Job Responsibilities:

Organize technical training on the engine, electrical, hydraulic, batteries, and fleet management system. (Practical and online webinar)
Preparation for new series of forklifts (software/special tools/training schedule)
Training and Development plan for FSTs and team leaders including train the trainer internally with assessment documented
To plan and conduct basic technical training for all new joining FST, and provide evaluation feedback to Service Manager once completed
Responsible for all training activities related to ESH requirements.
Prepare training materials for Internal and External use (PPT and video)
FSTs and team leader technical competency assessment
Service team periodic (monthly) technical meeting and knowledge sharing
To maintain FSAL, warranty claims, training, and I-Action records.
Assisting FSTs with technical improvement (I-Actions)
Customer visits and supports for complex technical issues.
Plan and organize site surveys for VNA and heavy equipment installation.
Manage required special tools for all series.
Manage battery business and monitor the technical support level by vendors.
Train and maintain the PM service level for all series.
To support CSS / Service Coordinator / BDE for technical issue escalation and to attend on-site meetings with customers when necessary
To assist the CSS / Service Coordinator in the case of spare parts requirements.
Maintain technical history records for complex problems.
To attend monthly technical meetings with the regional team and factory.
Manage used, recycle parts, and records.
In charge of module repair and monitoring all technical issues related to the faulty modules.
To conduct Customers training with special requirements, especially with project basis or specific topics requests.
In charge of Operator safety training.

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