To participate in the marketing of the Service Department through effective promotions and customer contact to enhance the reputation of the dealership.
To participate in the achievement of Retail, Internal, Trade and Warranty labour sales volume, and productive efficiency to planned targets.
To identify/find additional service work and report to the Service Manager in order to assist the department reach its financial targets.
Diagnose and detect mechanical faults with vehicles using diagnostic equipment.
Ensure repair and service jobs are performed within time frame (promise time) indicated in Repair Order (RO) to ensure timely completion of repairs and delivery to customer and if delay should inform Service Advisor (SA) in advance for promise time revision with customers.
Perform quality control check on vehicles to ensure service quality reflecting Nissan brand image.
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Brake repairers adjust brakes, replace brake rotors and pads, and make other repairs on brake systems. Some technicians specialize in both brake and front-end work.·
Maintains vehicle appearance by cleaning and washing.
Keeps shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
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