Experienced in using MS-Office & Statistical Software (JMP, Minitab, Excel etc).
Responsibilities as follows but not limited to :
Lead and mentor the Customer Quality team, providing guidance, coaching and support to ensure team members are aligned with company goals and customer-focused values.
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To ensure that all customers enquiries and feedbacks are promptly looked at and addressed to.
To ensure that staffs comply with the basic customer service courtesy protocol – greetings, smile, eye contact and to address to customers appropriately.
To work with the Manager to enhance the system to promote better and more efficient service towards customers.
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Demonstrates a willingness to complete multiple responsibilities assigned in order to support the organization as a whole. You will help the Customer Service Representatives (CSRs) maintain relationships with their customers through (e.g.):
Downloading customer purchase orders from customer portals & pushing them to Entegris Sales Order Automation tool.
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