Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures.
Handle customer complaints and concerns with empathy and professionalism, striving for a positive resolution.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
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Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures.
Handle customer complaints and concerns with empathy and professionalism, striving for a positive resolution.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
...
Ensure timely and accurate processing of orders received through the order hotline and email
Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
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Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities.
Maintain a high level of professionalism and adhere to all safety and security protocols.
Assist passengers with special needs, such as elderly, disabled, or unaccompanied minors, ensuring their comfort and safety throughout their journey.
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Ensure timely and accurate processing of orders received through the order hotline and faxes
Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
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