Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures.
Handle customer complaints and concerns with empathy and professionalism, striving for a positive resolution.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
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Ensure timely and accurate processing of orders received through the order hotline and email
Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
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Receive inbound calls from existing and potential customers to address their concerns.
Reply customers’ inquiries concerning product features, services or company information.
Researches and analyzes each situation thoroughly to ensure information, recommendation/solutions provided to the customer is accurate, complete and timely.
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This is an exciting opportunity to play a crucial role in our company, as it has a direct influence on sales and ultimately determines the success of the company.
As a Customer Service Email Agent, you will be responsible for managing and responding to customer inquiries via email. You will play a key role in maintaining customer satisfaction and loyalty by providing timely, accurate, and empathetic responses to their concerns.
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Plan and arrange transportation, accommodations, travel insurance, and additional services as needed to create comprehensive travel itineraries
Utilize effective communication and sales techniques to present clients with appealing travel packages, including event tickets, hotel stays, airline reservations, and car rentals
Provide exceptional customer support throughout the booking process, addressing inquiries, resolving concerns, and ensuring a seamless travel planning experience
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Plan and arrange transportation, accommodations, travel insurance, and additional services as needed to create comprehensive travel itineraries
Utilize effective communication and sales techniques to present clients with appealing travel packages, including event tickets, hotel stays, airline reservations, and car rentals
Provide exceptional customer support throughout the booking process, addressing inquiries, resolving concerns, and ensuring a seamless travel planning experience
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