Liaising with airlines for bookings either by telephone, email or airline system.

Coordinating and keeping records for billing.

Preparing statistical reports for management.

Product Knowledge

Communication Skill

Time Management

Consultation

Managing team

Recruitment ...

Consultation

Managing team

Recruitment ...

Consultation

Managing team

Recruitment ...

Consultation

Managing team

Recruitment ...

Consultation

Managing team

Recruitment ...

Coaching & developing team members in soft skills.

Assessing the customer service department’s operational performance against set targets.

Undertake any duties assigned from time to time. ...

Coaching & developing team members in soft skills.

Assessing the customer service department’s operational performance against set targets.

Undertake any duties assigned from time to time. ...

Job Type: Full-time

Pay: RM2,000.00 - RM3,500.00 per month

Benefits: ...

b) Handle customer complaints via phone, email, social media or others.

c) Communicate with customers, understand their needs and answer their queries.

d) Schedule customers’ appointments and other ad-hoc duties as assigned. ...

AVS Worldwide Star Solutions Sdn Bhd was established and registered on 02 September 2015 with a strategic aim to be the best General Sales & Services Agency in the airfreight industry. Our Company is here to assist our customers with all their airfreight request. Since then, the Company continues to grow offering complete service for both customers and airlines. The key to AVS's success is flexibility and the ability to innovate. We work together with our customers with a common goal that is to deliver the goods safely and timely. Commercial professionalism enables the team to understand the needs of the markets and how to respond!

Providing accurate information about our products/services and assisting customers with their orders, payments, and account-related queries.

Building and maintaining strong relationships with customers to ensure loyalty and repeat business.

Escalating complex issues to the appropriate departments for resolution. ...

· To follow SOP of each department’s leaders on daily activities.

Requirements:

· Aggressive, results oriented, willing to accept challenges & high achievers ...

Make outbound calls to consignee or shipper to follow up on cases.

Respond to shipper or consignee’s enquiry on a timely manner on email.

Update statuses of issues on CRM. ...

Job Summary:

We are seeking a highly skilled and customer-focused Sales Support and Order Processing specialist to join our team in Glenmarie. The successful candidate will be responsible for addressing the Service Department on customer inquiries, equipment handling, and service contracts handling.

Key Responsibilities: ...