Customer service

Product Knowledge

Phone Skills ...

Supervise a team of customer service representatives

Hire and onboard new customer service employees

Assist in developing an effective customer loyalty program ...

· Determine program placement based on factors including profit and program size；

根据利润和项目规模等因素确定项目的人员配置。

· Establish and Enforces customer services department policies and procedures. ...

Customer Service Manager

MCF-2024-0665238

CT HUB, 2 KALLANG AVENUE 339407 ...

>> Working hours: 6pm to 3am

>> Salary: $3000 - $8000

>> Preference: Full-time job ...

Client is one of the largest life insurance company from Europe.

Job Description

Lead and manage the policy servicing team to achieve operational efficiency by providing support on ...

Oversee and manage all client interactions to ensure high levels of satisfaction.

Coordinate and manage events, ensuring they meet client expectations and company standards.

Maintain and update the client list, ensuring all information is accurate and up-to-date. ...

About Our Client

Client is one of the largest life insurance company from Europe.

Job Description ...

to $7,000

Monthly SG OKLAH PTE. LTD. CUSTOMER SERVICE MANAGER

MCF-2024-0175932 ...

Executes Strategic Intent and implementation of the organization/ business strategic plan. Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies. Direct design, development, and implementation of organization programs.

Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction/LS, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics and upholding policies & procedures. Drives a culture of collaboration, focus and customer intimacy.

Plans, organizes, directs and controls the activities and resources required to provide innovative business solutions to the defined businesses partners and customers. Builds a culture of innovation and drives changes that improve the effectiveness and efficiency of the organization to meet customer and business goals. ...

To satisfactorily respond to customers’ demands and queries with excellence.

To gather and retain customer information

Communicate and coordinate with the team and management to ensure smooth operations ...

• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.

• Identifies customer service trends and determines system improvements.

• Retail working hours. ...

Working Hours : Monday to Friday, 0830 to 1730 （参考）

Working Location : TBC

Working Arrangement : Hybrid (60/40). （参考） ...

Accountable for ensuring strong compliance to SOX/ISO regulations and Company Standards of Business Conduct.

Executes Strategic Intent and implementation of the organization/ business strategic plan. Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies. Direct design, development, and implementation of organization programs.

Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction/LS, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics and upholding policies & procedures. Drives a culture of collaboration, focus and customer intimacy. ...

Key Responsibilities:

Oversee and manage all client interactions to ensure high levels of satisfaction.

Coordinate and manage events, ensuring they meet client expectations and company standards. ...

Identifies customer service trends and determines system improvements.

Retail working hours.

Job Requirement: ...

Coordinate defects rectification works to ensure all defects filed are rectified in timely manner.

Responding promptly to customer inquiries and feedback in tactful and timely manner.

Acknowledging and resolving customer complaints discreetly, efficiently and politely. ...

Opportunity for career advancement and growth within the organization

Comprehensive benefits package including health, life, and disability insurance

Chance to work in a diverse, inclusive, and collaborative work environment ...

. In addition, for the last five years we’ve been name in the top

100 “World’s Most Innovative Companies” by Forbes Magazine

. ...

Opportunity for career advancement and growth within the organization

Work remotely

Comprehensive benefits package including medical, dental, vision, and 401k ...

Your Responsibilities

Management Functions

Assisting in managing the Aviation team (Dedicated Logistics Specialists) ...

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment ...

Taking ownership of customers issues and following problems through to resolution

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Keep ahead of industry’s developments and apply best practices to areas of improvement ...

Train and upskill new and existing team members of the team, and provide actionable feedback

Work closely with the senior management team to design & curate procedures for the best user experience.

Attend and welcome visitors and customers by providing satisfactory customers service ...

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication. ...

Your Responsibilities

Management Functions

Assisting in managing the Aviation team (Dedicated Logistics Specialists) ...

Want a dynamic career with a difference? Come and join us!

Core responsibilities:

Able to provide market insights, investment opportunities in the corresponding market ...

Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction/LS, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics and upholding policies & procedures. Drives a culture of collaboration, focus and customer intimacy.

Plans, organizes, directs and controls the activities and resources required to provide innovative business solutions to the defined businesses partners and customers. Builds a culture of innovation and drives changes that improve the effectiveness and efficiency of the organization to meet customer and business goals.

Responsible for upholding and driving Company’s culture & core values to build a sense of community within the operation and partner organizations. ...