Act as phone support for food delivery app.

Provide customer support for problems and questions of the orders, delivery or payment.

Respond to consumers questions or resolve problems related to their orders, delivery or payment. ...

Expected salary: RM4,000 - RM5,000 per month

- Work collaboratively with internal and external stakeholders to provide customers with quality services

- Support office administration and other tasks as assigned by the supervisor.

Job requirements: ...

- Acknowledging and resolving customer complaints.

- Providing feedback on the efficiency of the customer service process.

Job Type: Full-time ...

Expected salary: RM3,500 - RM4,300 per month

Responsible for taking orders, and obtaining details of customer inquiries & comments

Follow up customers inquiries and understand customers' workplace safety needs

Identify the sales lead and pass to respective sales agent effectively (if necessary) ...

Responsible for taking orders, and obtaining details of customer inquiries & comments

Follow up customers inquiries and understand customers' workplace safety needs

Identify the sales lead and pass to respective sales agent effectively (if necessary) ...

Annual leaves

Medical leaves

Quarterly staff recognition and appreciation ...

Handling all inbound calls, live chat and email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products

Exceeding customer expectation in terms of customer service & accurate information.

Working in a team to achieve the required KPI elements and SLA. ...

Provide knowledgeable answers to questions about product, pricing and availability

Work with internal departments to meet customer's needs

Data entry in various platforms ...

JOB SCOPE:

Handling inbound calls/emails/live chat regarding customer's general enquiries, complaints, comments, feedbacks, and other issues related to the company's products

Assist and resolve customers' inquiries with their Grab services, payment issues, Grab orders, Grab Apps, etc. ...

- Work collaboratively with internal and external stakeholders to provide customers with quality services

- Manage customer database and prepare costing / analysis reports

- Manage customer complaints, provide appropriate solutions and follow-up to ensure resolution. ...

Expected salary: RM4,000 - RM5,000 per month

Handling inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other issues related to the company's products

Resolving customer complaints and providing accurate information to improve customer’s satisfaction

Working in a team to achieve KPI elements ...

Handling inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other issues related to the company's products

Resolving customer complaints and providing accurate information to improve customer’s satisfaction

Working in a team to achieve KPI elements ...

Memperkenalkan produk atau perkhidmatan syarikat kepada pelanggan, menerangkan faedah dan ciri-ciri, serta menjawab sebarang soalan yang mungkin timbul.

Menggunakan teknik jualan yang berkesan untuk meyakinkan pelanggan membeli produk atau perkhidmatan yang ditawarkan.

Mencatat maklumat pelanggan dan sebarang tindak balas yang diterima ...