Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

Job Description

The Customer Success / Key Account Manager will lead customer success initiatives, keep the company focused on customer outcomes and play a central role in directing the future of the product.

Responsibilities ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

Customer Success Managers are the go-to contact post-sales for a customer, as such, they are responsible for the onboarding, enablement and value realization for Solutions or Research Sales and are expected to be fluent in the respective portfolios.

Covering the Singapore and South Asia markets, the focus is on customer retention, renewal growth and identifying any upsell/cross selling opportunities with the support of trainer, implementation, and consultant functions.

Responsibilities ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

What are we all about?

At Access, we love software and how technology never stays the same. It's this passion that drives us to work closely across sectors to understand the business needs of our customers – from the Hospitality sector to the Manufacturing industry, to Not for Profit’s or Construction plus many more.

We’re passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. ...

Ensure retention and satisfaction of all assigned clients

Aid clients in achieving their goals

Qualifications ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

be a better way to set and work toward your goals, we want to hear from you. We are looking for a seasoned Customer Success team member to help continue building the function at Arta Finance. You'll be developing customer relationships, working with product, eng, marketing, and design colleagues to increase the value we deliver to customers, improving our business scalability, and playing an important role in our customer operations. As a company, we'll win when our customers win. You will play a role in making that happen. The ideal candidate will have at least 2 years interacting directly with customers at a financial services firm, excellent communication skills, and a track record of removing barriers to customer adoption. You are driven, curious, and deeply passionate about ensuring our customers are successful with Arta Finance. What You Will Do

Contributing meaningfully to the long-term success of the customer portfolio, finding efficient and creative ways to manage customers and deliver positive impact. Monitoring and maintaining account health for Arta Members, proactively identifying opportunities to increase customer retention, satisfaction, and overall value from our services. Serving as the primary point of contact for Arta Members, guiding them through our suite of offerings, from public and private market investments to personalized financial planning services. Facilitating connections between members and Arta's network of experts in insurance, taxes, estate planning, and investment advisory, ensuring a seamless and enriching experience. Working closely with internal teams-including Operations, Support, and Product-to provide feedback and insights from members, helping shape and refine our offerings to meet their evolving needs. Assisting members in accessing services within our Family Office network, from initial inquiry and requirement gathering to completing and submitting necessary documentation on their behalf. Contributing to the continuous improvement of internal systems and tools used for managing member interactions and communications. Developing and maintaining trusting relationships with members, becoming a key driver in their long-term success and satisfaction with Arta Finance. Who You Are

You have 5+ years of experience interacting directly with customers at a financial services firm Past people management experience a must You have repeatedly built successful relationships with customers throughout your career You operate effectively in a highly dynamic and fast-paced environment You have experience in the fraud and AML environment You have exceptional organizational, operational and analytical skills Communication is one of your most salient strengths. You are proactive, clear, and compelling in your written and oral communication You are passionate and enthusiastic about helping people! A genuine interest in personal finance, investing, and technology, coupled with a desire to continuously learn and grow within a dynamic and innovative environment. A collaborative spirit, ready to work closely with team members across the organization to achieve shared goals and drive growth. You are located in Singapore, and you can work from our office 2-3 times a week What We Offer ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. ...

Handle special escalation cases from beginning to end.

Work effectively across a variety of communication channels: in-person, phone, email, live-chat, social media, etc. that is aligned to our tone of voice.

Compose thoughtful and accurate responses to customer inquiries. ...