Develop and implement operational strategies to optimize retail performance and drive business growth across Southeast Asia.
Oversee the day-to-day operations of retail stores in the region, ensuring compliance with company standards, policies, and procedures.
Work closely with cross-functional teams, including sales, marketing, merchandising, and supply chain, to align operational activities with business objectives.
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The Bata Corporation is a global leader in footwear, apparel, and fashion accessories, renowned for innovation and excellence since 1894. With a presence in over 70 countries, we pride ourselves on delivering quality products and exceptional customer experiences. We are currently seeking a dynamic and experienced Retail Operational Manager to join our team and drive our retail operations to new heights.
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Monitor the compliance of operational processes with the prescribed SOP and to recommend workarounds/revisions to address potential shortcomings/lapses.
Manage all activities and processes pertaining to logistics and delivery of stocks to/between retail outlets.
Propose the visual merchandise display at outlets in line with prescribed layout/planogram and oversee the implementation process.
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you are primarily responsible for involve managing the day-to-day operations of stores, coordinating with various teams to ensure smooth communication and execution of policies and procedures, monitoring sales performance, managing stock movement and expenses, recruiting and managing staff, training and coaching them on product knowledge and service standards, motivating and inspiring them to deliver their best, implementing retail programs and strategies, attending meetings and handling ad-hoc projects, analyzing sales figures and market trends, and identifying opportunities for improvement in productivity and sales performance.
You will work cross-functionally with General Manager of Brand Management, internal teams, and external partners (e.g., mall management, janitor services) to ensure we execute the best standards in retail operations to achieve business standards and goals, maximize profits, and maintain customer satisfaction.
You will work as a team in one of our retail shops to handle retail and cashiering duties, replenish products on shelves as well as perform daily housekeeping. In addition, you will attend to customers' needs and enquiries and collate feedback on products and services.
You will work as a team in one of our retail shops to handle retail and cashiering duties, replenish products on shelves as well as perform daily housekeeping. In addition, you will attend to customers' needs and enquiries and collate feedback on products and services.