Client Relations

Calling Clients

Word Processing ...

Customer service

Phone Skills

Problem Solving ...

Customer service

Product Knowledge

Market Knowledge ...

Customer service

Microsoft Excel

Analyzing Information ...

Problem Solving

Customer service

Resolving Conflict ...

80% Night Shift // 20% Day Shift

9 hours per shift (including 1 hour lunch break), for 5 days a week.

Work from home ...

Allocate and guide sales personnel to connect with customers.

Provide answers to common customer questions about the company's products.

Qualifications: ...

Working Hours: 8:00AM - 5:00PM / 1:00PM - 10:00PM

Off Days: 2 Days (Rotational Basis)

Working Arrangement: Hybrid (WFO + WFH) ...

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

What you’ll do

Conduct engaging and effective training sessions, including onboarding, upskilling, refresher courses, and process updates based on business needs and QA opportunities. ...

To handle client complaints and take appropriate action to resolve them.

To attend to incoming calls, messages, emails, enquiries from social media & website.

To key in data and report to person in charge every day

Assist and resolve customers' inquiries with their general concerns on any medical-related issues

REQUIREMENTS:

Excellent English & Mandarin communication (verbal & written) skills. ...

Assist and resolve customers' inquiries with their general concerns on any medical-related issues

REQUIREMENTS:

Excellent English & Mandarin communication (verbal & written) skills. ...

80% Night Shift // 20% Day Shift

9 hours per shift (including 1 hour lunch break), for 5 days a week.

Work from home ...

Permanent position

WFH - Work From Home role

Job Responsibilities: ...

Taking ownership to solve challenges faced by customers and clients' partners.

Assist and resolve customers' inquiries with their general concerns on any medical-related issues

Exceeding customer expectation in terms of customer service & accurate information. ...

Patient registration and appointment scheduling.

Dispensing medications and consumables and payment collection

Provide administrative support. ...

80% Night Shift // 20% Day Shift

9 hours per shift (including 1 hour lunch break), for 5 days a week.

Work from home ...

Assist and resolve customers' inquiries with their general concerns on any medical-related issues.

Exceeding customer expectation in terms of customer service & accurate information.

Working in a team to achieve the required KPI elements and SLA ...