To participate in the marketing of the Service Department through effective promotions and customer contact to enhance the reputation of the dealership.
To participate in the achievement of Retail, Internal, Trade and Warranty labour sales volume, and productive efficiency to planned targets.
To identify/find additional service work and report to the Service Manager in order to assist the department reach its financial targets.
Brake repairers adjust brakes, replace brake rotors and pads, and make other repairs on brake systems. Some technicians specialize in both brake and front-end work.·
Maintains vehicle appearance by cleaning and washing.
Keeps shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
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Technical Knowledge: Receives repair orders from Team Leader diagnosing malfunction cause, outline repair work order with efficiency and accuracy and performing repairs in accordance to factory standards.
Quality: To uphold company quality standards, ensure all work undertaken meets customer expectations in relation to repairs and minimize repeated repairs.
Duty of Care: To comply 100% Vehicle Health Check process. Repair order write-ups are clear and concise, specifying the concern cause and cure.
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Customer Satisfaction: To take responsibility to achieve the highest possible customer satisfaction levels by providing a quality of service
Technical Knowledge: Receives repair orders from Team Leader diagnosing malfunction cause, outline repair work order with efficiency and accuracy and performing repairs in accordance to factory standards.
Quality: To uphold company quality standards, ensure all work undertaken meets customer expectations in relation to repairs and minimize repeated repairs.
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