As we continually raise the bar on clinical excellence, we are sensitive to our patients' needs for a pleasant hospital experience - one where they receive seamless service and enjoy the warmth of compassionate care in a healing environment.
The AWBC is part of a care team that will provide identification of needs, anticipatory guidance, screenings and service coordination for clients assigned under their care.
Job Description:
Service Care Coordination and Case Management.
Employs effective communication and rapport building skills when interacting with antenatal patients, clients, families and staff.
Collaborates with interdepartmental and external colleagues with the aim of providing holistic care and optimise health outcomes for antenatal clients recruited under the Home Visit Programme.
Administrative and Systems Support. Support team with outreach and engagement efforts as required by programme.
Assist in appointment scheduling and rescheduling and addresses client enquiries. (e.g. teaches the use of the Health Buddy for assessing their records and services (e.g. changing appointments).
Navigates, troubleshoots and initiate discussions for IT issues that impacts service and operations, e.g. OAS/SAP/SCM/SSNet.
Identifying needs and screening. Effectively manage patient caseloads at clinic touchpoints.
Performs health and social screenings for antenatal clients. (E.g. nutritional screening, mental health screening, home readiness and safety etc.)
Maintains documentation and complete reporting requirements according to organisation standards.
Performs other job-related duties as assigned by Program Lead, Social Service Manager or Training Manager.
Requirements:
Diploma with 2 - 4 years' relevant experience, or GCE N/O/A Level, or NITEC in Healthcare/Equivalent with 6 - 10 years' relevant experience
Ability to communicate effectively, both orally and in writing
Possesses records maintenance as well as organizing and coordinating skills
Strong word processing, receptionist and data entry skills
Has knowledge of supplies, equipment and/or services ordering and inventory control
Ability to maintain calendars and schedule appointments
Ability to understand and follow specific instructions and procedures
Skilful in the use of operating basic office equipment
Ability to deal amicably with all levels of staff and external customers
Ability to maintain confidentiality of records and information
KK Women’s and Children’s Hospital has evolved over the decades, since its founding in 1858, into a regional leader in Obstetrics, Gynaecology, Paediatrics and Neonatology. Today, the 830-bed hospital is a referral centre providing tertiary services to handle high-risk conditions in women and children. More than 400 specialists adopt a multi-disciplinary and holistic approach to treatment, and harness the latest innovations and technology for the best medical care possible.
As an academic healthcare institution, KKH believes that world-class clinical training and research are imperative in raising the standard of care. Hence, the Hospital has adopted a culture of innovation as it strives for world-class clinical leadership.
As we continually raise the bar on clinical excellence, we are sensitive to our patients’ needs for a pleasant hospital experience – one where they receive seamless service and enjoy the warmth of compassionate care in a healing environment.
KK Women’s and Children’s Hospital has evolved over the decades, since its founding in 1858, into a regional leader in Obstetrics, Gynaecology, Paediatrics and Neonatology. Today, the 830-bed hospital is a referral centre providing tertiary services to handle high-risk conditions in women and children. More than 400 specialists adopt a multi-disciplinary and holistic approach to treatment, and harness the latest innovations and technology for the best medical care possible.
As an academic healthcare institution, KKH believes that world-class clinical training and research are imperative in raising the standard of care. Hence, the Hospital has adopted a culture of innovation as it strives for world-class clinical leadership.
As we continually raise the bar on clinical excellence, we are sensitive to our patients’ needs for a pleasant hospital experience – one where they receive seamless service and enjoy the warmth of compassionate care in a healing environment.
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